Home iKnow Main menu

    > Home > Blog > Enterprise 2.0

Enterprise 2.0 and PpcSoft iKnow

"Enterprise social software (or Enterprise 2.0) is a term describing social software used in 'enterprise' (business) contexts."
- Wikipedia

The new social media tools can quickly become a huge time-waster, as people spend all day communicating without getting anything done.

- Does social media increase or decrease productivity ?
- Does social media increase or decrease knowledge sharing ?
- Does social media increase or decrease information overload ?

Social Media (SM) vs. Knowledge Management (KM)
- KM top-down, structured, focus on collecting/storing knowledge
- SM bottom-up, unstructured, focus on communication/sharing

- one-to-one: No communication leads to re-inventing the wheel
- all-to-all: Continous communication leads to no work getting done

Companies implement knowledge management as a buffer between people so they can find and get the information they need from others without disturbing them all the time. Social media gives users different ways of communicating to get the information they need from the person who has the information (or share it with others).

Common, formal, static information should be stored in a knowledge base to avoid interruptions for knowledge workers. Specialized, informal, dynamic information must be obtained from knowledge workers, and different social media enables people to get access to it by sharing.

PpcSoft iKnow is a buffer for each individual to manage information overload. When faced with information from different web pages, e-mails, blogs and twitter etc, they can copy the important parts (for them) into PpcSoft iKnow. The next time they need it (or someone else asks for it), they can quickly and easily find it in PpcSoft iKnow, instead of searching the web, the mailbox, the intranet or asking others (again and again).

How to use the tools in a enterprise setting ?

Phone is intrusive and should be avoided as much as possible. Should only be used when you must have contact now with another person.

Use IM to contact a person directly if you need a quick answer. Setting your status is also a useful way of telling your co-workers what you're doing at the moment (if they are interested !). You will also know if they can be disturbed or not based on their status (you can customize status messages: "Busy", "Out", "In", "Meeting", "DO NOT DISTURB" etc).

If it is not too urgent, use e-mail. E-mail is a great success - maybe too great, as more and more people experience e-mail overload. People should therefore learn to use alternative social tools to relieve e-mail. People should also learn to use e-mail more effectively.

Twitter could be used for asking a team questions instead of e-mail. Or for short announcements to a team instead of e-mail. Reporting what you had for lunch is not useful. Reporting what you're doing at any time is usually better communicated using the IM status.

A blog could be used internally on different levels. You could use it like a news channel for your company, your department or your team. Instead of sending newsletters in e-mails, they could be posted on the blog (or in a wiki). The blog could be the "frontpage" where different people share different tidbits of useful information and news, depending on the context.

Personal blogs for all people is probably more useful externally to communicate with (potential) customers and partners. A blog is most useful for "latest news" as old articles get buried in the archives. The most useful information from the blogs should be transferred to a wiki or the intranet.

The most useful information that is dynamic should be stored in a wiki, where everybody can edit the information if they want to improve it. This is especially useful for collaboration.

The most useful information that is static should be stored on the intranet.

Different tools should be used in different settings, and you need to use different tools for company vs. department vs. group vs. project information.

For personal information you could use PpcSoft iKnow to collect it, and then use different tools to share it.

See also Personal Knowledge Management, filtering and information overload and social media for more information.

Links (various interesting opinions):
- Unmanagement - to be or not to be ?
- No ownership, no accountability
- Why enterprise 2.0 ?
- Are you really doing enterprise 2.0 ?
- The state of Enterprise 2.0
- Adoption of Web 2.0 Is Taking Off, But Some Firms Are Still Reluctant
- The future of knowledge management


My name is Atle Iversen, and I'm the founder of PpcSoft (read more).

Contact me at atle.iversen@ppcsoft.com

RSS feed

Most popular

KM 3.0: This time it's personal
PKM, filtering and Information overload
iKnow vs. OneNote vs. Evernote
The power of checklists
Synchronizing multiple computers

Latest articles

iKnow 2011 released !
The Memex

Windows Development
Programming Productivity
C* - C star
iKnow minor update
iKnow and information overload

Using iKnow for movies
Using iKnow for research
Efficiency and Scalability
iKnow for Mac/Linux

PKM, filtering and Information overload
Note: Grammar Mistakes
PpcSoft iKnow Help
Price, service, features
Note: Life

Yellow notes
Note: xPeople
Usability: Full-text search
Personal Wiki
Usability: Font size

KM 3.0 Part IV: A practical KM system
KM 3.0 Part III: The KM process
KM 3.0 Part II: The value of knowledge
KM 3.0 Part I: What is KM ?
KM 3.0: This time it's personal

Usability: Incremental search
Synchronizing multiple computers
Note: First Aid
iKnow vs. OneNote vs. Evernote
Wikipedia + Google = iKnow

Usability: Copy / Paste
Note: Poems
Note: Google
Usability, Simplicity, Productivity
Productivity Secrets

The power of checklists
Capturing vs. Sharing knowledge
Second-sibling problem
Note: 2Do
Note: Creativity

Note: Productivity
Information overload
Enterprise 2.0

Personal KM
The Greatest Thing
Social Media
The Answer

Copyright 2002-2012 PpcSoft. All Rights Reserved. | Sitemap | Contact Us